What steps should I take if I can't restore my current number?

Created by Support Team, Modified on Tue, 30 Apr, 2024 at 11:42 AM by Support Team

If you're having trouble restoring your TXT App Now virtual phone number, here are some steps you can take:


1. Verify Subscription Status:

  • Make sure your TXT App Now subscription is active and hasn't expired.  A lapsed subscription can lead to number deactivation.


2. Check Apple ID:

  • Ensure you're using the same Apple ID associated with the original purchase of your TXT App Now subscription and virtual phone number. Using a different Apple ID might prevent number restoration.


3. Contact Support (If Steps 1 & 2 Fail):

  • If both conditions above are correct and you still can't restore your number, reach out to TXT App Now support for further assistance.

Here's the contact information provided:

  • Email:  support@wificalling.app. 
  • Note: While the response mentions a 48-hour window for support to restore your number, it's best to confirm this timeframe directly with them as policies may change.


Additional Tips:

  • Review the TXT App Now website or app for any troubleshooting guides or FAQs related to number restoration.
  • Consider searching online forums or communities for user experiences and potential solutions (be cautious about any unofficial advice).


By following these steps and potentially contacting support, you should increase your chances of successfully restoring your TXT App Now virtual phone number.


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