Why did my ID verification faile in TXT App Now?

Your ID verification may have failed due to one of the following reasons:

1. Blurry or Low-Quality Image: If your ID photo is unclear, too dark, or has glare, the system may not be able to verify it.

2. Unsupported Document: Expired IDs, photocopies, or IDs from unverified regions may not be accepted.

3. Information Doesn’t Match: If the details on your ID don’t match what you provided, verification may be unsuccessful.

4. Damaged or Altered ID: Torn, faded, or edited IDs can lead to rejection.

5. Submitting a Screen Image: Photos of an ID displayed on a device screen (e.g., another phone or computer) are not allowed.

6. Suspicious Activity Detected: If any inconsistencies or signs of fraud are found, your submission may be declined.

7. Technical Issues: A weak internet connection or an interrupted session can cause verification failures.

How to fix it:

• Use a well-lit environment and ensure the ID is clear and undamaged.

• Submit a valid, government-issued ID in its original form.

• Double-check that all details match what you entered.

• Ensure a stable internet connection during the process.

If you continue facing issues, please reach out to TXT App Now support for assistance.