What could be the reason for the other person not being able to hear me during the call?

Created by Support Team, Modified on Tue, 30 Apr, 2024 at 11:43 AM by Support Team

If the other person can't hear you during a TXT App Now call, here are some troubleshooting steps:


1. Check Microphone Permissions:

  • The app needs access to your device's microphone to transmit your voice during calls.
  • Grant Microphone Permissions (iOS):
    • Open the "Settings" app on your iPhone or iPad.
    • Navigate to "Privacy & Security" and then "Microphone."
    • Find "TXT App Now" on the list of apps and ensure the toggle switch is turned "ON" to grant microphone access.


2. Verify Microphone Functionality:

  • Make sure your device's microphone itself is functioning properly.
  • Try recording a voice memo or video with your device's default camera app to test the microphone.


3. Check Internet Connection:

  •  TXT App Now relies on a stable internet connection (Wi-Fi or mobile data) for call quality. 
  •  Ensure you have a strong and stable internet connection during the call.


4. Restart the App and Device:

  • Sometimes, a simple app restart or restarting your device can resolve temporary glitches.
  • Close the TXT App Now app completely and then relaunch it.
  • Consider restarting your phone or tablet as well.


5. Update the App:

  •  Outdated app versions might have bugs that affect call quality.
  •  Check for any available updates for the TXT App Now app in the App Store and install them if necessary.


6. Contact TXT App Now Support:

  • If the above steps don't resolve the issue, consider reaching out to TXT App Now support for further assistance.
  • They can be reached at: support@wificalling.app, it's best to remove that based on your policy. You can advise users to search for TXT App Now support information on their website or app store listing.


Remember: TXT App Now doesn't store call recordings, so enabling microphone access is solely for transmitting your voice during calls. 




Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article